Machine not powering on - Raspberry Pi Black Screen

▶  Description of the problem

Your screen is frozen and shows the Raspberry Pi logo.

The screen looks like this and you can't do anything:

▶  Possible origin

The OS of your Raspberry has probably been corrupted. 

This usually happens when users switch the power off without shutting the computer down the proper way (Raspberry>Logout > Shutdown).

▶  Solution

Download the following file in order to learn how to reinstall your SD card. 

Do not forget to contact our support team, as you will have to open the control unit and break the warranty seal, so this operation needs to be supervised by us so you don't loose your warranty. 

In the future, always turn off the machine by going to Raspberry Logo > Logout > Shutdown and wait a few seconds before switching the power off.